![]() Some users have encountered an error message stating “The package is missing or invalid” when attempting to download or upgrade to macOS Big Sur. “The package is missing or invalid” Error Message The Apple System status page indeed indicates there are currently issues with the macOS update servers for some users, for example. This is likely related to Apple servers being swamped, so give it time and try again later. Some users are seeing “Installation failed” – an error occurred while installing the selected updates.” when trying to download macOS Big Sur. “Installation failed” – an error occurred while installing the selected updates.” If you encounter the “forbidden – An error occurred while installing the selected updates.” error message on a Mac running macOS Mojave and/or with a T2 security chip, you may need to install any available security updates and BridgeOS updates before being able to download macOS Big Sur. And for others still, it seems that there is no immediate resolution, which could indicate an issue on the side of Apple servers, and simply waiting a while before attempting to download again may fix the problem. For others, rebooting their Mac seems to resolve the error. It’s unclear what specifically is causing this error, but for some users removing the beta profile from macOS seems to fix the issue. Once macOS Big Sur is available within Software Update, some users may attempt to download the update and be confronted with an error message stating “forbidden – An error occurred while installing the selected updates.” “forbidden – An error occurred while installing the selected updates.” ![]() You can typically resolve this issue by following a link to download from the Mac App Store and then starting the download via the Software Update control panel afterwards. ![]() If you venture into Software Update and see an “Update not found : the requested version of macOS is not available” error message. “Update not found – the requested version of macOS is not available” We’ll go over a few common error messages that may be seen when attempting to download macOS Big Sur, with possible remedies as well when available.
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